Returns & Exchanges
At The Magic Brand, we stand by the quality of our electronics and offer a 30-day hassle-free return policy to ensure your complete satisfaction with every purchase. If your device isn't performing as expected, we are here to make it right through a simple exchange or full refund.
Initiate Your Request
Log into your account and select the 'Order History' section to locate the item you wish to return and submit a formal request.
Prepare the Device
Ensure the electronic item is in its original packaging with all included cables, manuals, and accessories to qualify for a full refund.
Print and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing